We are sure of our service's quality so we are ready to give a specific warranty for the delivery time. If the deadline for delivery is exceeded, we'll send your next package free of charge*.
Guaranteed Delivery Time**:
If you believe that you need to be recompensed for delivery delay, please contact Customer Support:***:
+7 (495) 215-16-67 —for Moscow Region and international calls
+7 (800) 333-16-67 —toll free for all regions of Russia
ask@rocketmf.com
*Delivery is free of charge only if delivery cost does not exceed the delivery cost of the out of date package. Otherwise customers are to cover the cost deference.
**Delivery time for EMS and Priority Mail International does not include export/import time. Delivery time for RocketMF Sea and RocketMF Air not includes export/import time.
***
To receive the insurance customers are to make a post on personal page at vk.com or on Shopozz' official page at taker.im
The post must include actual delivery time and information on the compensation with a direct link to rocketmf.com.
We also ask our customers to send our Customer Support the link to the post or the nickname at taker.im Please, be sure to send all the above mentioned information to ask@rocketmf.com